Water damage can strike at any time—whether it’s a burst pipe, a flooded basement, or storm-related flooding. Acting quickly is crucial to minimize the damage, avoid mold growth, and begin the restoration process. In this guide, we’ll walk you through exactly what to do immediately after water damage occurs, step by step.

Step 1: Ensure Safety First

Before doing anything else, make sure the area is safe.

• Turn off electricity in affected areas to prevent electrical hazards.

• Avoid walking through standing water—especially if it’s deep or near electrical outlets.

• If you suspect the water is contaminated (sewage or floodwater), avoid all contact and wear protective gear if necessary.

⚠️ If the damage is severe or unsafe, evacuate the area and call emergency services.

Step 2: Identify the Source and Stop the Water

Next, try to find the source of the water intrusion:

• Shut off the main water supply if it’s from a burst pipe or plumbing issue.

• Check appliances like water heaters or washing machines for leaks.

• If it’s weather-related, wait until the rain subsides and ensure the drainage systems are clear.

Step 3: Document the Damage for Insurance

Before you clean up, take clear photos and videos of the damage:

• Capture every angle of affected walls, floors, furniture, and belongings.

• Keep a written inventory of damaged items (including model numbers and estimated values).

• This documentation will help support your insurance claim.

Step 4: Contact Your Insurance Company

Call your insurance provider as soon as possible:

• Describe the situation and report the claim.

• Provide them with the photos, videos, and item inventory.

• Ask about coverage, deductibles, and the process for reimbursement.

Some insurers may recommend or assign professional restoration contractors.

Step 5: Remove Standing Water

If it’s safe and manageable, start removing excess water:

• Use a wet/dry vacuum, mop, or towels for smaller areas.

• For larger flooding, you may need sump pumps or professional equipment.

• The quicker you remove the water, the better your chances of preventing structural damage and mold.

Step 6: Dry Out the Area

After the standing water is gone, it’s time to dry out the space completely:

• Open windows and doors for air circulation.

• Use fans, dehumidifiers, and HVAC systems to speed up the drying process.

• Remove and discard wet rugs, upholstery, or carpet padding that can’t be salvaged.

This process may take several days, depending on the extent of damage.

Step 7: Clean and Disinfect

Once dry, sanitize the area to prevent mold and bacteria:

• Use mild soap or commercial disinfectants on walls and hard surfaces.

• Clean affected furniture if salvageable.

• Consider hiring professionals for deep cleaning or if you suspect contamination.

Step 8: Prevent Mold Growth

Mold can start growing within 24–48 hours after water damage, so act fast:

• Monitor the area for musty smells, discoloration, or spots on walls.

• Use anti-microbial sprays or treatments.

• Consult a mold remediation expert if signs appear.

Step 9: Call a Professional Restoration Company

Even if the damage seems minor, a professional inspection is key:

• Experts use moisture meters and infrared cameras to detect hidden damage.

• They ensure thorough drying, cleaning, and restoration.

• They also assist with insurance documentation and repairs.

Working with a certified water damage restoration company ensures your home is safe, healthy, and fully restored.

Final Thoughts

Water damage is stressful, but quick action can make all the difference. By following this step-by-step guide, you can reduce long-term damage, protect your health, and get your home back to normal faster.